France Inland Agent Multi Carrier - #53419

Ever wondered how the products you buy at your local supermarket make their way to Europe? Amazed by the speed at which your new sneakers are delivered to your doorstep? Inspired by Maersk's contribution to the global distribution of millions of vaccines?

Now is your chance to become part of one of TIME's Top 100 Most Influential Companies and help shape the future of Transport and Logistics!

At Maersk, our vision is to become the Global Integrator of Container Logistics , connecting and simplifying our customers' supply chains. You will join us on an exciting transformation journey as we continue to strengthen our customer-centric approach and deliver solutions tailored to our customers' unique needs.

We are looking for an enthusiastic and motivated Intermodal Execution and Customer Agent to join our dynamic team in Le Havre, France!

In this role, you will own and manage the customer experience by overseeing and monitoring end-to-end inland services while ensuring compliance with company procedures and regulatory requirements. You will serve as the primary point of contact for customers, vendors, and internal stakeholders, supporting daily operational activities and helping deliver an exceptional customer experience.

What We Offer

International experience with the world's leading integrated logistics company

Opportunities to collaborate with colleagues and customers from around the world

Excellent learning, development, and global career opportunities

The chance to strengthen your communication, problem-solving, and relationship-building skills

A competitive salary and attractive bonus package

A fantastic team and an inclusive, supportive work environment

Key Responsibilities

• Manage and monitor the end-to-end inland service process in compliance with company procedures and standards.

• Support customers with inland-related issues and facilitate their timely and effective resolution by engaging the appropriate internal and external stakeholders.

• Deliver added value to customers by providing effective business solutions and demonstrating strong process and business knowledge.

• Maintain a customer-centric approach, helping to prevent errors and implement measures to avoid recurring issues.

• Prepare and submit all required documentation accurately and on time.

• Contribute to cross-selling, upselling, and customer retention activities.

• Adhere to established processes and Standard Operating Procedures (SOPs).

• Maintain proactive and effective communication by regularly participating in calls with customers and vendors to ensure smooth operations.

• Collaborate closely with Commercial and Customer Service teams to build and strengthen customer relationships.

• Execute reports and perform other tasks assigned by the Team Leader or Manager.

What We're Looking For

• Good knowledge of logistics and supply chain operations.

• Excellent communication skills and confidence when coordinating with multiple stakeholders.

• A strong customer-service mindset with a passion for delivering results and putting customers first.

• Strong organizational skills and the ability to perform well under pressure.

• A collaborative team player who values teamwork and contributes to shared success.

• A proactive mindset with a strong sense of urgency and determination to resolve issues effectively.

• A positive, enthusiastic, and solution-oriented attitude.

• Good command of both written and spoken French and English.

Ready to embark on an exciting career journey with Maersk? We'd love to hear from you! Apply today and help us shape the future of global logistics.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .